All orders will begin processing within 1-2 business days after payment confirmation. Please note that delays may occur during holidays or special events.
- We will pack and prepare your order for shipment as soon as possible. Once your order ships, you will receive an email notification containing tracking information.
2. Shipping Methods
- Rodinu.top offers various shipping options, including but not limited to standard shipping, expedited shipping, and international shipping. Specific options and costs will be displayed at checkout.
- We partner with reputable logistics companies to ensure safe and timely delivery of your items.
3. Delivery Time
- Domestic orders: Standard shipping typically takes 3-7 business days to arrive, while expedited shipping may be faster, depending on the delivery address and logistics company’s actual situation.
- International orders: Delivery time usually ranges from 7-21 business days, subject to customs clearance, destination country logistics efficiency, and other factors.
- Please note that the above times are estimates and do not account for potential delays.
4. Shipping Cost Policy
- Shipping costs are determined based on order amount, item weight, shipping address, and selected shipping method. Specific fees will be automatically calculated and displayed at checkout.
- For orders meeting certain criteria (e.g., free shipping over a certain amount), we will automatically waive shipping costs. For relevant promotional information, please refer to website announcements or promotional pages.
5. Tracking & Notifications
- Upon shipment, you will receive an email notification containing a tracking link. Through this link, you can view the real-time status of your package.
- If you encounter any issues or if your package’s logistics information has not been updated for an extended period, please contact our customer service team immediately, and we will assist in resolving the issue promptly.
6. Returns & Exchanges
- For returns or exchanges due to product quality issues or our shipping errors, we will cover round-trip shipping costs.
- For non-quality-related returns or exchanges, shipping costs will be borne by the buyer. Please refer to our return policy page for specific return and exchange policies.
7. Special Notes
- Some remote areas or specific products may not be eligible for all shipping methods; specific options at checkout prevail.
- For international shipments containing special items such as lithium batteries or liquids, they may be subject to air transport restrictions, potential delays in shipment, and must comply with import regulations of the destination country.
Contact Us
For any questions about our shipping policy or further assistance, please feel free to contact us via the following methods:
- Customer Service Email: [email protected]
Rodinu.top is dedicated to continuously optimizing the shopping experience. Thank you for your understanding and support! We look forward to every pleasant collaboration and hope you enjoy the excellent services we provide.